Did you have a good experience with us?
Tag Heuer International referred me to Heller Jewelers in San Ramon to fix the watch band on my Tag Heuer watch. I called first, and was encouraged by the owner to bring my watch to them for repairs.
Yesterday I had the express pleasure of being greeted as I entered the store, and was immediately introduced to Manager Markus Martinez, who promptly took my watch for the repairs it needed. As I waited for my watch, I was captured by the beautiful displays of some of the most exquisite jewelry. The store had several men shopping and buying engagement and wedding rings, while other individuals were looking for other enticing pieces. I was particularly impressed with a number of engaging necklaces that were perfect for special occasions for young women for birthdays, graduation or other special occasions.
Within a short time, Markus returned with my repaired watch. The fee was nominal, considering the replacement of 2 parts I no longer possessed. Markus also asked if I would like my wedding rings cleaned, which he did at no cost to me.
From front to finish, the service sparkled and I was provided extreme customer delight. I will return to this lovely shop for gifts in the future.
Dr. Rosie R
I have been a customer of theirs since the end of 2016. The owners and sales professionals are all super friendly and experts in their field. Though I have met with almost all of the staff, I have predominantly worked with Joe. When I was in the market for a loose diamond, he didn't have what I was looking for in their inventory, but he was able to source through one of their suppliers the most beautiful stone I have ever seen. Most recently, Joe helped pair that diamond to the most gorgeously custom designed engagement ring. The end result is so spectacular and way beyond expectations that I know my fiancee will be extremely excited! Thank you so much and look forward to partnering with Heller Jewelers in the future.
What an incredible experience! I came in to get my 11-year-old Rolex serviced and was greeted by two amazing ladies . Within a few minutes they quoted me a very fair price to have the watch serviced. They also offered me an unbelievable trade-in value I could not pass up for my old watch. I ended up leaving with a brand new Rolex submariner on my wrist! I’m in high-end retail myself. I can’t say enough great things about their outstanding customer service, the pristine store, high end jewelery, the owner Mr. Heller and every employee . An absolute class act!
This is a short note to say a big thanks for the excellent customer service that I recently received when I bought my daughter a Rolex for her college graduation. On many visits, Markus Martinez, manager, at Heller Jewelers in San Ramon was very personable, knowledgeable, professional, and patient in answering any questions about watches. Up front I was given complementary Rolex informational books and no hard sale pitches. The other staff members were also helpful in making our purchase a positive experience, complete with champagne! I plan to purchase other watches/jewelry From Heller jewelers in the future because of their high standards of customer service and wide selection of gift items. In addition, I feel it is important to support our local community businesses!👍🤗 Sincerely, DFK, Alamo
Came in to have a band changed and the case polished on my Tag Heuer. Dave was extremely helpful in servicing the watch, the price was great and they made it look brand new. While waiting I talked to Joe about their new Tag’s and he was very knowledgeable, friendly and wasn’t the least bit pushy. I’d definitely buy my next piece here.
Wonderful service and excellent end result! I started out buying my fiance's wedding ring because I didn't feel comfortable selecting her engagement ring on my own. The salespeople helped me make an excellent choice. Then later my fiancé and I returned together to pick out her engagement ring. The salesman (Dave) did a great job of helping us to build out from the wedding ring to come up with a fantastic combination of engagement and wedding rings. My fiancé and I are thrilled with the result. We're also pleased to shop at Heller Jewelers because they support Contra Costa Interfaith Housing, a local homelessness nonprofit at which I volunteer. Hooray for Heller!
I've now had the pleasure of dealing with the team at Heller Jewelers for the better part of a year and they continue to be stellar and an absolute pleasure...READ MORE
When my engagement ring broke, I decided it was time for an upgrade. I visited several jewelry stores from Danville to Walnut Creek, and Heller Jewelers...READ MORE
My oldest son called me and asked to borrow my Rolex to wear to a business meeting so he could shine as well as his report presentation to be presented in...READ MORE