Did you have a good experience with us?
Tag Heuer International referred me to Heller Jewelers in San Ramon to fix the watch band on my Tag Heuer watch. I called first, and was encouraged by the owner to bring my watch to them for repairs.
Yesterday I had the express pleasure of being greeted as I entered the store, and was immediately introduced to Manager Markus Martinez, who promptly took my watch for the repairs it needed. As I waited for my watch, I was captured by the beautiful displays of some of the most exquisite jewelry. The store had several men shopping and buying engagement and wedding rings, while other individuals were looking for other enticing pieces. I was particularly impressed with a number of engaging necklaces that were perfect for special occasions for young women for birthdays, graduation or other special occasions.
Within a short time, Markus returned with my repaired watch. The fee was nominal, considering the replacement of 2 parts I no longer possessed. Markus also asked if I would like my wedding rings cleaned, which he did at no cost to me.
From front to finish, the service sparkled and I was provided extreme customer delight. I will return to this lovely shop for gifts in the future.
Dr. Rosie R
Heller Jewelers client service is top notch. They not only help you find exactly what you are looking for, but Nancy and the team TRULY help style you and suggest items that fit you, your look, and your personality. I highly recommend the Heller team and its vast selection. Thank you, Heller Jewelers for being so good to me!
Joe and Scott are very welcoming and expert Jewelers. This was our first time visiting Heller Jewelers and we left feeling as though we have known them for years. Their focus on customer experience is second to none. We got exactly what we wanted at a fair price and are very happy with our purchases. I highly recommend making the drive. You will not be disappointed. They are the best in the business!
Heller Jewelers is awesome!!!!! Especially Joe!!! It’s taken me years to find a jeweler that I trust to reset my engagement ring. Heller is exactly what I was looking for, not too small, not too big, family owned, and very professional. Ten minutes into my first visit and I knew I had found the right jeweler. All the workers at Heller just seem so honest, trustworthy, caring, and incredibly helpful. Joe helped me through the whole process of redesigning my new ring. It was the best experience ever and I am so thrilled with my new ring. Thanks Joe!! Thanks Heller!!!
When I reunited with my girlfriend from Junior High School I knew I was going to marry her and I knew I was going to get the diamond from Heller Jewelers as I had known Scott for quite some time but had never done business with his store. I remember picking out the ring and Tammy having to go outside to catch her breath because she was so excited and so overwhelmed... it was absolutely beautiful and a custom-made ring at that... she died just two and a half years later. And I wore the ring on my chain around my neck until the necklace broke and I lost the ring. I contacted Scott and asked him to replace it... he happened to have a picture of it and produced something so similar and gorgeous and they had it specially engraved for her... I couldn't be happier or more grateful! All my appreciation... Leonard Heller (not related)
My husband and I are both thrilled with our watches! Driving home I had to be careful, because I kept glancing at the watch instead of the road. :) Thank you and Mrs. Heller for your very thoughtful and attentive service. We will definitely be back - and will recommend Heller's jewelers to all of our friends.