Did you have a good experience with us?
Tag Heuer International referred me to Heller Jewelers in San Ramon to fix the watch band on my Tag Heuer watch. I called first, and was encouraged by the owner to bring my watch to them for repairs.
Yesterday I had the express pleasure of being greeted as I entered the store, and was immediately introduced to Manager Markus Martinez, who promptly took my watch for the repairs it needed. As I waited for my watch, I was captured by the beautiful displays of some of the most exquisite jewelry. The store had several men shopping and buying engagement and wedding rings, while other individuals were looking for other enticing pieces. I was particularly impressed with a number of engaging necklaces that were perfect for special occasions for young women for birthdays, graduation or other special occasions.
Within a short time, Markus returned with my repaired watch. The fee was nominal, considering the replacement of 2 parts I no longer possessed. Markus also asked if I would like my wedding rings cleaned, which he did at no cost to me.
From front to finish, the service sparkled and I was provided extreme customer delight. I will return to this lovely shop for gifts in the future.
Dr. Rosie R
This is the Number 1 go to Jewelry store for my Family and Friends. They don't try to sale you, they work with you to find or create the right piece for you personally or for a gift. All the Staff go far beyond to make your experience worth the trip. They don't know the saying "We can't do that". I always leave with a smile on my face and a piece of jewelry that makes me or who I'm giving it to feel excited to wear and show off. I would give them a '10" if I could.
Excellent service! I recently purchased two hard to find Rolex watches and i was surprised they had it in their store. Scott (owner) and Markus (store manager) and the whole Heller staff truly care of the customer's needs. Thank you Heller. I definitely would recommend this jewelry store to my friends and family. It was an excellent experience buying a luxury watch.
Joe and Scott are very welcoming and expert Jewelers. This was our first time visiting Heller Jewelers and we left feeling as though we have known them for years. Their focus on customer experience is second to none. We got exactly what we wanted at a fair price and are very happy with our purchases. I highly recommend making the drive. You will not be disappointed. They are the best in the business!
I want to say Thank YOU to Heller Jewelers for helping me find a new wedding ring for my aging arthritic fingers! I was no longer able to wear my wedding ring and I really missed it. The staff helped me learn about the Cliq band that can be opened and closed to fit around my finger. The design incorporated my original diamonds and the final product is absolutely stunning and comfortable. And to ice the cake...they designed a beautiful pendant using a stone from a ring that no longer fit and the remaining diamonds from my weddding ring...the result, a wow piece of jewelry that I could not have envisioned. I have received multiple compliments on both pieces. I cannot say enough about the knowledge, service, and kindness of Heller Jewelers. Five stars all the way!
Heller Jewelers client service is top notch. They not only help you find exactly what you are looking for, but Nancy and the team TRULY help style you and suggest items that fit you, your look, and your personality. I highly recommend the Heller team and its vast selection. Thank you, Heller Jewelers for being so good to me!