Did you have a good experience with us?
Tag Heuer International referred me to Heller Jewelers in San Ramon to fix the watch band on my Tag Heuer watch. I called first, and was encouraged by the owner to bring my watch to them for repairs.
Yesterday I had the express pleasure of being greeted as I entered the store, and was immediately introduced to Manager Markus Martinez, who promptly took my watch for the repairs it needed. As I waited for my watch, I was captured by the beautiful displays of some of the most exquisite jewelry. The store had several men shopping and buying engagement and wedding rings, while other individuals were looking for other enticing pieces. I was particularly impressed with a number of engaging necklaces that were perfect for special occasions for young women for birthdays, graduation or other special occasions.
Within a short time, Markus returned with my repaired watch. The fee was nominal, considering the replacement of 2 parts I no longer possessed. Markus also asked if I would like my wedding rings cleaned, which he did at no cost to me.
From front to finish, the service sparkled and I was provided extreme customer delight. I will return to this lovely shop for gifts in the future.
Dr. Rosie R
The entire staff at Heller Jewelers is amazing but our go to watch guy is Markus. Not only is he extremely knowledgeable about the lines carried in the store, he remembers our preferences and points out new watches (and other jewelry) that he thinks match our taste. The customer service this store provides really stands out. Scott and Catherine Heller should be very proud of the welcoming atmosphere their staff creates. This is why Heller Jewelers is always our first and only stop.
Markus and the entire staff at Heller Jewelers were nothing short of amazing! From the moment I walked into the store I was greeted by smiling & friendly faces never once did I feel like I was being "sold" something. I went in looking for a certain watch which they did not have in stock so Markus ordered it for me & it arrived 3 weeks early! I couldn't be happier & will definitely shop nowhere else from here on out!
Hands down to Markus Martinez who made my purchase experience the best! I bought a surprise watch for husband for our anniversary. From the time I had questions about it via email to when I walked in the store to pick it out, Markus was knowledgeable, patient and kind. I wanted the watch delivered while we were out for our anniversary trip in Hawaii, but since the vendor couldn’t get it to us in time, Markus wrote a very thoughtful letter to my husband that was sent to our hotel. It was an element of surprise for my husband that was worth everything! Thank you Markus!!
This is the Number 1 go to Jewelry store for my Family and Friends. They don't try to sale you, they work with you to find or create the right piece for you personally or for a gift. All the Staff go far beyond to make your experience worth the trip. They don't know the saying "We can't do that". I always leave with a smile on my face and a piece of jewelry that makes me or who I'm giving it to feel excited to wear and show off. I would give them a '10" if I could.
I had the pleasure of working with Nancy and Scott throughout my engagement and wedding ring shopping experiences. They were extremely helpful and easy to work with. Their customer service since has been second to none. I highly recommend Heller Jewelers to anyone looking for an easy and enjoyable jewelry shopping experience. I will be a repeat customer for life!
Markus and the entire staff at Heller Jewelers were nothing short of amazing! From the moment I walked into the store I was greeted by smiling & friendly...READ MORE
Thank you Markus Martinez who made my purchase experience the best! I bought a surprise watch for husband for our anniversary. From the time I had questions...READ MORE
My partner and I went in to purchase 2 Rolexes,the customer service at this establishment is unequivocally the best.The treatment we got here was so...READ MORE